Returns
If you are not satisfied with your purchase, you must submit your return request within 2 days of receiving your order. Returns remain subject to the Consumer Protection Act where applicable.
To be eligible for a return, products should be:
- Unused.
- Unopened where applicable.
- Returned in their original packaging.
- Accompanied by proof of purchase where applicable.
Return Method and Costs
Returns must be sent to Gift-ology by courier. Customers are responsible for arranging and paying the return courier cost when returning an unwanted or incorrectly ordered product.
If a product is faulty, damaged on delivery or incorrect, Gift-ology will arrange or cover the reasonable return courier cost where applicable. Please contact us before returning any product.
Gift-ology does not charge a restocking fee.
Exchanges
Exchanges are accepted for eligible products when requested within 2 days of receiving the order. Products must be unused, unopened where applicable and returned in their original packaging.
Personalised Products
Personalised, customised or made-to-order items cannot be returned or refunded unless they are faulty, damaged or required by law.
Refunds
Once your return has been received, inspected and approved, Gift-ology will process your refund within 2 days. The time taken for the funds to reflect in your account depends on your bank or payment provider.
Need Help?
If you have any questions about a return or refund, please contact us using our contact form or email support@gift-ology.co.za.
